BMW North America Announces Best Dealerships in the U.S.

BMW of North America today announced the names of its top performing dealerships in the US. The 31 BMW dealers out of 338 nationwide awarded the "2009 Center of Excellence Award" were selected based on the criteria of customer satisfaction, brand representation, and operational excellence.
Over the last 10 years, the BMW dealer network has invested over $2.1 billion dollars improving its sales facilities and repair workshops, refining processes and focusing on top-tier customer service, making it one of the most successful franchises in the US.
"While all BMW dealerships offer a premium experience to our customers, the 31 Centers that have won this year's award excelled in the way they take care of their customers and represent the BMW brand," said Peter Miles, Executive Vice President Operations, BMW of North America.
Recent independent studies confirm BMW's superior customer service performance. J.D. Power and Associates' Customer Service Index (CSI) Study ranked the BMW dealer network among the top three automotive brand franchises in the US for its superior customer satisfaction and dealer service. And BusinessWeek identified BMW as one of the top 25 "Customer Service Champs" among all companies in the US.
"Anyone who is in the market with money to spend should expect to receive an exceptional customer experience," said Alan Harris, Vice President Aftersales, BMW of North America. "BMW's efforts to provide exceptional customer service have become a crucial part of our continued success even in today's challenging economic climate."
Overview "2009 Center of Excellence Award"

BMW Center                        City               State
East Bay BMW                      Pleasanton         CA
BMW of San Diego                  San Diego          CA
Crevier BMW                       Santa Ana          CA
South Bay BMW                     Torrance           CA
Global Imports                    Atlanta            GA
BMW of Dubuque                    Dubuque            IA
Isringhausen Imports              Springfield        IL
Laurel BMW of Westmont            Westmont           IL
Basney BMW                        South Bend         IN
Baron BMW                         Merriam            KS
BMW Gallery                       Norwood            MA
Erhard BMW of Bloomfield Hills    Bloomfield Hills   MI
Erhard BMW of Farmington Hills    Farmington Hills   MI
Bavarian Motor Village, Ltd.      Shelby Township    MI
Motorwerks BMW                    Bloomington        MN
Hendrick BMW                      Charlotte          NC
Flemington BMW                    Flemington         NJ
BMW of Freehold                   Freehold           NJ
Paul Miller BMW                   Wayne              NJ
Hassel BMW                        Freeport           NY
Wide World BMW                    Spring Valley      NY
Towne BMW                         Williamsville      NY
Voss Village BMW                  Dayton             OH
Classic BMW                       Willoughby Hills   OH
BMW of Tulsa                      Tulsa              OK
Kuni BMW                          Beaverton          OR
Daniels BMW                       Allentown          PA
Rick Hendrick Imports             Charleston         SC
BMW of Austin                     Austin             TX
Advantage BMW                     Houston            TX
BMW of the Permian Basin          Midland            TX

BMW Group In America
BMW of North America, LLC has been present in the United States since 1975. Rolls-Royce Motor Cars NA, LLC began distributing vehicles in 2003. The BMW Group in the United States has grown to include marketing, sales, and financial service organizations for the BMW brand of motor vehicles, including motorcycles, the MINI brand, and the Rolls-Royce brand of Motor Cars; DesignworksUSA, a strategic design consultancy in California; a technology office in Silicon Valley and various other operations throughout the country. BMW Manufacturing Co., LLC in South Carolina is part of BMW Group's global manufacturing network and is the exclusive manufacturing plant for all X5 Sports Activity Vehicles and X6 Sports Activity Coupes. The BMW Group sales organization is represented in the U.S. through networks of 338 BMW passenger car centers, 335 BMW Sports Activity Vehicle centers, 142 BMW motorcycle retailers, 83 MINI passenger car dealers, and 30 Rolls-Royce Motor Car dealers. BMW (US) Holding Corp., the BMW Group's sales headquarters for North America, is located in Woodcliff Lake, New Jersey.
SOURCE BMW of North America, LLC